1. Service Scope
What your package includes
Package prices are starting points for vehicles in normal condition for that service level. Every vehicle is different, and some require additional time, products, or labor based on size, buildup, staining, pet hair, odor, contamination, or add-ons requested.
If the vehicle condition is outside the expected scope, we will pause and review the updated estimate with you before continuing.
Important notes
- Final pricing may vary based on vehicle size, condition, contamination, stains, odor, pet hair, and add-ons.
- Interior-only, exterior-only, and full-detail packages reflect the service level chosen at booking.
- Paint enhancement is a light polish and surface protection. It is not the same as full paint correction.
- Ozone treatment can significantly reduce odor but permanent removal depends on the source and severity.
- Time-limited packages are designed for lighter-condition vehicles and may not fully remove heavy buildup.
2. Estimates and Requotes
How pricing is confirmed
Estimates are based on the information you provide before the appointment and the condition we observe at inspection. Because every vehicle is different, the final price may change if additional work is needed.
If the scope changes, we will explain why, give you an updated price, and wait for your approval before continuing.
Common reasons for a requote
- Heavy pet hair, sand, mud, spills, stains, or odor.
- Biohazard or suspected biohazard contamination.
- Oversized vehicles, neglected interiors, or excessive surface buildup.
- Paint contamination, oxidation, heavy water spotting, or additional polishing requested.
- Services added after the original booking confirmation.
3. Booking and Preparation
How appointments are confirmed
To help the appointment run smoothly, we ask that you share accurate information about your vehicle and its condition before the service date. The more you tell us upfront, the more accurately we can price and prepare.
Before your appointment
- Tell us the vehicle type, approximate size, and the service you want.
- Let us know about stains, odor, pet hair, spills, mold, or heavy contamination.
- Remove personal items, valuables, documents, and loose belongings before we arrive.
- Make sure the vehicle is accessible at the scheduled time.
- For mobile service, have enough space available around the vehicle for us to work safely.
Paradise Auto Detailing is not responsible for personal belongings left inside the vehicle. Items that prevent access to surfaces may limit what we can clean.
4. Cancellations, Rescheduling, and No-Shows
How schedule changes are handled
Appointments hold a specific time slot. If you need to cancel or reschedule, please give us as much notice as possible so we can offer that time to another customer.
- Deposits may be required for certain services, high-labor jobs, or vehicle conditions.
- Deposits are applied to your final invoice when the service is completed.
- Deposits may be refunded when cancellation occurs within the allowed window.
- Late cancellations and no-shows may result in deposit forfeiture or a no-show fee.
- If you miss an appointment, we may attempt to reschedule. If we do not hear back within 72 hours, the slot may be treated as a no-show.
If a third-party booking tool is used, the cancellation and prepayment terms shown during booking also apply.
5. Biohazard and Contamination
Safety comes first
Some contamination requires a conversation before we book the service. We may accept certain jobs when the work can be done safely and within the scope of what we offer.
If contamination is discovered after we arrive, service may pause for reassessment. We may requote, reschedule, or decline the work depending on what we find.
What we will and will not take on
- Bodily fluids, vomit, food-related contamination, pet contamination, and odor issues can be reviewed during consultation.
- Blood, disease-related materials, drug-related residue, or conditions that create serious health risk are not accepted.
- Biohazard pricing depends on contamination type, severity, vehicle size, and condition.
- Ozone treatment or a deeper interior recovery package may be recommended when odor or contamination is present.
6. Payment and Invoicing
When payment is due
Payment is due when the service is complete unless another arrangement has been agreed to in writing before the appointment. Any approved deposit is applied to the final invoice.
Accepted payment methods: Cash and Venmo are accepted. Card payments are supported through Square (on-site or via the booking platform when available).
- Final invoices may include approved add-ons, scope changes, or condition-based adjustments.
- Any additional charges are reviewed with you before the work is performed.
- Receipts, invoices, and confirmations may be handled through a third-party booking or payment platform.
- Returned, failed, or disputed payments may affect future booking eligibility.
7. Service Concerns and Issue Resolution
If something is not right
We want your vehicle to look right when we leave. If there is a concern with the completed work, please report it within 24 to 48 hours so we can review it promptly.
Our first step is always to inspect the vehicle and correct the specific issue directly. Refund discussions, if needed, happen after that review on a case-by-case basis.
How to report a concern
- Contact us within 24 to 48 hours of service completion.
- Photos help us assess the concern before we schedule a follow-up.
- Resolution applies to the work performed and the condition documented at the time of service.
- New spills, weather exposure, normal use, or post-service contamination may not qualify for correction.
8. Your Privacy and Personal Information
How we collect and use your information
When you book a detail, request a quote, call, or text us, we collect basic contact and vehicle information to schedule and complete your service. Here is what that means in plain terms.
What we collect
- Name, phone number, and email address for scheduling and communication.
- Service address for mobile appointments.
- Vehicle information such as make, model, year, and condition notes.
- Appointment and service history for estimates, invoicing, and issue resolution.
- Payment information is processed through a third-party platform. We do not store card details directly.
Why we collect it
- To confirm and complete your appointment.
- To send quotes, invoices, reminders, and follow-up related to your service.
- To review any concerns or disputes after a service is completed.
- To improve how we estimate and prepare for similar vehicles in the future.
Text and SMS messaging
By providing your phone number, you may receive text messages related to your appointment, including confirmations, reminders, and follow-up from Paradise Auto Detailing. These messages are service-related, not promotional.
If you prefer not to receive texts, let us know at any time and we will use email or phone call instead. Standard message and data rates from your carrier may apply.
Third-party tools
Booking, payment, and invoicing may be handled through third-party platforms such as Square or similar services. Those platforms have their own privacy policies and security practices that apply to the data they process. We choose reputable platforms, but we are not responsible for their data handling.
What we do not do
- We do not sell, rent, or trade your contact information to any third party.
- We do not use your information for advertising campaigns unrelated to your service.
- We do not share your personal details with anyone outside of what is needed to complete your service.
Your rights
- You can request a correction to any inaccurate information we hold about you.
- You can ask us to stop sending service-related texts at any time.
- You can request that we delete your contact and appointment information when it is no longer needed for service purposes.
- To make any of these requests, call or email us directly at mike@pas-detailing.com.
9. Photos and Media
Before-and-after photos
We may photograph vehicles before and after service to document condition and show the quality of our work. If we want to use your vehicle in a public gallery, social media post, or on the website, we will ask for your permission first.
- License plates, home addresses, documents, and personal items will be cropped or blurred before any photo is shared publicly.
- You can opt out of public photo use at any time.
- Photos may still be kept internally for service records, estimate review, or issue resolution regardless of your marketing preference.
